Frequently
Asked Questions
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01.
Can I visit your showroom?
02. Can
I pick up the furniture at your location to avoid shipping fees?
03. How
do I place an order?
04. What methods of payment do you accept?
05. What
happens if my item is out of stock?
06. Can I return my item?
07. Can I custom order a sofa that I saw on your website?
08. Is Delivery Available?
09. Can you hold my order?
Can I visit your showroom?
Yes! We are located at
794 Golf Lane. Bensenville IL 60106. Call ahead at 630-238-6675 if you
have any questions. We are open Weekdays 9am - 5pm and Weekends 10am - 6pm CST.
Click
here to get directions.
Can I pick up the furniture at your location to avoid
shipping fees?
Yes! If you are able to pick up your furniture we would love to see you!
Please come before 4:30pm if you are intending to pick up an item. Our warehouse staff will assist you in loading items into your vehicle, but will not help strap or attach anything to the outside.
How do I place an order?
If you would like to place an order for any of the
items shown, please call us at 630-238-6675. Some items may be purchased
over the phone with credit card. Floor models or damaged merchandise must
be inspected in person prior to purchase.
What methods of payment do you accept?
We accept the four major credit cards (Visa, Mastercard, Discover,
and American Express) as well as cash. Checks and money orders
are not accepted at this time. Most orders are subject to
8.25% sales tax, if picked up or delivered. Orders paid for completely with Cash will receive our Cash discount and we will pay for the sales tax.
Can
I return my item?
All items sold from our Warehouse Outlet location
are "as is". Floor models and damaged items must be fully inspected and
cannot be returned after purchase. There is no return policy for new items
or customer remorse. Please make sure to correctly measure available space and doorways before buying
anything.
What happens if my item is out of stock?
All items shown on this website are in stock and
ready to be picked up. For many items that are floor models, there is
only one available. Once we sell out, we update the website as soon as
possible. Some items will be restocked, please contact us if there is
a specific model that you are interested in.
Can I custom order a sofa that I saw on your website?
At Interior Express Outlet, we only sell items that
we have at our warehouse. We are able to place custom order sofas if there
was one you saw, but you want it in a different color. The turnaround
time is 8-12 weeks and pricing may change. All custom ordered items must
be placed online or over the phone at InteriorExpress.com
Is Delivery Available?
If you are located within 40 minutes of Chicago
O'Hare Airport and your order is over $500, we can offer delivery with
our Company Truck. Delivery is $75 and that includes placement inside
of your building. If you are located in an apartment or condo building, our delivery includes use of freight elevator or up to two flights of stairs to place it inside your home. Please be sure to measure all doorways and hallways to ensure your order can fit as we do not offer refunds for failure to do so. Additional delivery options are also available and start at $100 in addition to the original delivery fee. If you are not home at the designated delivery hour an additional $75 will be required to reschedule delivery of your purchase. If you are located farther away, pick up is always available from our location.
Please go to InteriorExpress.com to see what is available for delivery to the lower 48 United states.
Can you hold my order?
If you are unable to pick up your order immediately,
we can hold any order that has been paid for 30 days free of charge.
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630-238-6675 / sales@InteriorExpressOutlet.com / 794 Golf Lane Bensenville IL. 60106 / Monday thru Friday 9am - 5pm (closed weekends)
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